📱 GetPaid Faster Support

How do I create my first invoice?

Tap the blue + button on the Home screen or Invoices tab. Fill in the client name, amount, due date, and any optional notes, then tap Save.

How do notifications work?

GetPaid Faster sends local notifications to remind you about:

• Before Due: 2 days before the due date at 9:00 AM
• Due Today: On the due date at 9:00 AM
• Overdue: Daily at 9:00 AM for overdue invoices
• Weekly Summary: Every Monday morning at 9:00 AM (Pro feature)

You can enable or disable these in Settings → Notifications.

How do I use reminder templates?

Go to Settings → Reminder Templates to browse pre-written reminder messages. Tap any template to automatically copy it to your clipboard, then paste it into your messaging app (SMS, WhatsApp, Email, etc.).

What's included in the Pro subscription?

Pro subscription unlocks:

• ✨ Unlimited Invoices - Track as many invoices as you need
• 📝 Custom Reminder Templates - Create and edit your own message templates
• 📊 CSV & PDF Export - Download your invoice data
• 📧 Weekly Summary Notifications - Monday morning recap of outstanding invoices

How much does Pro cost?

We offer two subscription options:

• Monthly: $4.99/month
• Yearly: $39.99/year (save 17%)

Both include a free trial period. Cancel anytime.

How do I cancel my subscription?

To cancel your Pro subscription:

1. Open iPhone Settings
2. Tap your name at the top
3. Tap Subscriptions
4. Select GetPaid Faster
5. Tap Cancel Subscription

Important: Cancel at least 24 hours before the renewal date to avoid being charged for the next period.

How do I export my invoice data?

(Pro feature) Go to Settings → Export to CSV or Export to PDF. Choose where to save the file using iOS's share sheet (Files app, email, cloud storage, etc.).

Is my data backed up?

Your invoice data is stored locally on your device. To protect your data:

• Enable iCloud Backup for your device (Settings → [Your Name] → iCloud → iCloud Backup)
• Regularly export your data using the Pro export features
• Your data will be restored if you restore from an iCloud backup

I'm not receiving notifications

If you're not receiving notifications, check the following:

1. Open iPhone Settings → Notifications → GetPaid Faster
2. Ensure "Allow Notifications" is turned ON
3. Check that notification style is set to Banners or Alerts
4. In the app, go to Settings and ensure notification toggles are ON
5. Make sure Do Not Disturb is off during notification times (9:00 AM)
6. Restart your device if issues persist

How do I restore my purchase?

If you previously purchased Pro and it's not showing:

1. Open the GetPaid Faster app
2. Go to Settings → Upgrade to Pro
3. Tap Restore Purchase at the bottom
4. Wait for the restoration to complete

Make sure you're using the same Apple ID that you used to purchase the subscription.

Can I use GetPaid Faster on multiple devices?

Your Pro subscription works across all devices using the same Apple ID. However, invoice data is stored locally on each device and does not sync automatically between devices.

To transfer data between devices, use the Export feature (Pro) to export your invoices from one device and manually import them on another.

How do I edit or delete an invoice?

To edit:

1. Tap on the invoice from the list
2. Tap the Edit button
3. Make your changes
4. Tap Save

To delete:

1. Tap on the invoice from the list
2. Tap the Delete button (trash icon)
3. Confirm deletion

What happens when I mark an invoice as paid?

When you mark an invoice as paid:

• The invoice status changes to "Paid" with a green badge
• All scheduled notifications for that invoice are automatically cancelled
• The invoice is removed from overdue and upcoming lists
• The payment is recorded in your activity history